Refund and Return Policy

Last updated: July 13, 2026

At Pet Hair Solutions, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the conditions described below.

30-Day Return Period

You may request a return within 30 calendar days after the date your order is marked as delivered.

To be eligible for a return, the item must:

  • Be unused, unworn, and in the same condition in which it was received;
  • Be free from pet hair, stains, odors, damage, or signs of use;
  • Include its original packaging, accessories, manuals, and labels;
  • Be accompanied by proof of purchase or the order number.

Items returned without prior authorization may not be accepted.

How to Request a Return

To request a return, contact us at:

supportphs@gmail.com

Please include:

  • Your full name;
  • Order number;
  • The item you wish to return;
  • The reason for the return;
  • Photos or videos, when applicable.

If your return is approved, we will provide instructions and the appropriate return address.

Do not send products to an address shown on the original shipping label without contacting us first. Because we work with international fulfillment partners, the authorized return address may be different from the original shipping address.

Return Shipping Costs

Customers are generally responsible for return shipping costs when the return is due to:

  • A change of mind;
  • Ordering the wrong product;
  • No longer wanting the product;
  • Providing an incorrect size, model, or variation selection;
  • Refusing delivery without a verified product issue.

Pet Hair Solutions will cover or reimburse reasonable return shipping costs when the return is caused by:

  • An incorrect item being delivered;
  • A confirmed manufacturing defect;
  • An item arriving materially damaged;
  • An item being significantly different from its description.

Return shipping costs must be approved by Pet Hair Solutions before the item is shipped.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order immediately after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact us within 7 calendar days of delivery at:

supportphs@gmail.com

Include clear photos or videos showing:

  • The product;
  • The issue;
  • The packaging;
  • The shipping label;
  • All items received in the package.

We will review the claim and may offer, depending on the circumstances:

  • A replacement;
  • A partial refund;
  • A full refund;
  • Store credit;
  • Another appropriate solution.

Do not discard the item or packaging until the claim has been resolved.

Non-Returnable Items

The following items cannot normally be returned unless they arrive damaged, defective, or incorrect:

  • Products that have been used on an animal;
  • Grooming products with pet hair, odors, dirt, or signs of use;
  • Personal care or hygiene-related products that have been opened;
  • Customized or personalized products;
  • Gift cards;
  • Items marked as final sale;
  • Items damaged through misuse, improper handling, or failure to follow instructions;
  • Products returned without their original packaging or essential components.

Additional exclusions may apply when required for health, hygiene, or safety reasons.

Exchanges

The fastest way to receive a different product is to request a return for the original item and place a new order after the return has been approved.

In some cases, we may offer a direct replacement. Availability is not guaranteed.

Refund Approval

Once the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Refunds are issued in the currency used to place the order.

Please allow up to 10 business days after approval for the refund to be processed. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Shipping Charges

Original shipping charges are generally non-refundable unless:

  • The wrong item was delivered;
  • The item was confirmed to be defective;
  • The item arrived materially damaged;
  • Refund of shipping is required by applicable law.

Express shipping, priority processing, customs duties, import taxes, and other third-party charges are generally non-refundable unless required by law.

Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank or payment account;
  2. Contact your credit card issuer or payment provider;
  3. Allow additional processing time;
  4. Contact us at supportphs@gmail.com if more than 15 business days have passed since approval.

Statutory Consumer Rights

This policy does not limit any mandatory consumer rights available under the laws of the country, state, province, or region in which you reside.

Where local law provides a longer cancellation, withdrawal, return, warranty, or refund period, the applicable legal requirement will prevail.