Terms of Service

This website is operated by Pet Hair Solutions.

Throughout the website, the terms “we,” “us,” and “our” refer to Pet Hair Solutions.

Pet Hair Solutions offers this website, including all information, tools, products, and services available through it, conditioned upon your acceptance of these Terms of Service.

By visiting our website, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms of Service.

If you do not agree to these terms, you should not access the website or use our services.

Eligibility

By using the website, you confirm that:

  • You are legally able to enter into a binding agreement;
  • You are at least the age of majority in your place of residence;
  • You are authorized to use the payment method provided;
  • The information you provide is accurate and complete;
  • Your use of the website complies with applicable law.

The website is not intended for unsupervised use by children.

Online Store Terms

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not:

  • Violate applicable laws or regulations;
  • Infringe intellectual property rights;
  • Introduce viruses, malware, or malicious code;
  • Attempt to gain unauthorized access to the website;
  • Interfere with website security or operation;
  • Use automated systems to scrape or misuse content;
  • Submit false or fraudulent orders;
  • Resell products in violation of applicable law.

A violation of these terms may result in the suspension or termination of your access.

Product Information

We make reasonable efforts to display product descriptions, colors, dimensions, images, functions, and specifications accurately.

However:

  • Colors may vary depending on the screen or device;
  • Measurements may have small variations;
  • Packaging may change;
  • Product appearance may vary slightly between production batches;
  • Supplier updates may occur without notice;
  • Images may contain props that are not included with the product.

Product images are for illustration purposes unless stated otherwise.

Pet Safety and Responsible Use

Products must be used according to their instructions and only for their intended purpose.

Customers are responsible for:

  • Selecting products appropriate for their animal;
  • Supervising animals when using relevant products;
  • Inspecting products regularly for wear or damage;
  • Discontinuing use if a product becomes damaged;
  • Keeping small parts away from children and animals when appropriate;
  • Consulting a qualified veterinarian regarding medical or health concerns.

Information provided through our website is general product information and is not veterinary, medical, or professional advice.

We do not guarantee that every product will be suitable for every animal.

Prices and Currency

Prices may be displayed in different currencies depending on your location or store settings.

Currency conversions may be approximate and may vary because of:

  • Exchange-rate changes;
  • Payment-provider conversion rates;
  • Bank fees;
  • Card-issuer fees;
  • Local taxes.

We reserve the right to change prices at any time without prior notice.

Price changes do not affect orders already accepted unless there was an obvious pricing error.

Orders

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel an order for reasons including:

  • Product unavailability;
  • Pricing or description errors;
  • Suspected fraud;
  • Payment failure;
  • Shipping restrictions;
  • Legal or regulatory restrictions;
  • Quantity limitations;
  • Supplier or fulfillment issues.

If we cancel a paid order, we will issue an appropriate refund to the original payment method.

Billing and Account Information

You agree to provide current, complete, and accurate:

  • Billing information;
  • Shipping information;
  • Contact details;
  • Payment information;
  • Account information.

You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

Payment

Payment must be successfully authorized before an order is processed.

Payment services may be provided by third-party payment processors. Their own terms and privacy practices may apply.

We do not guarantee that every payment method will be available in every location.

Shipping and Delivery

Shipping is governed by our Shipping Policy.

Delivery dates are estimates and may be affected by carrier operations, customs processing, destination, supplier availability, or circumstances outside our control.

Returns, Refunds, and Cancellations

Returns and refunds are governed by our Return and Refund Policy.

Order cancellations are governed by our Cancellation Policy.

These policies form part of these Terms of Service.

Third-Party Tools and Services

The website may provide access to third-party tools, applications, payment services, shipping services, social media functions, or integrations.

We do not control all third-party services and are not responsible for their independent terms, policies, availability, performance, or security.

Use of third-party services is at your own discretion and may be subject to additional terms.

Third-Party Links

The website may contain links to third-party websites.

We are not responsible for:

  • Third-party content;
  • Third-party products or services;
  • External website availability;
  • External privacy or security practices;
  • Transactions completed outside our website.

Review the third party’s terms and policies before completing a transaction.

Reviews and User Content

If you submit reviews, photos, comments, suggestions, or other content, you confirm that:

  • You own or have permission to submit it;
  • It does not infringe third-party rights;
  • It is not false, illegal, abusive, defamatory, or misleading;
  • It does not contain malicious code;
  • It does not disclose another person’s private information without permission.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, edit, translate, and publish submitted content for business, promotional, and operational purposes.

We may remove content that violates these terms.

Intellectual Property

The website and its content, including:

  • Brand names;
  • Logos;
  • Graphics;
  • Product descriptions;
  • Photographs;
  • Videos;
  • Text;
  • Page layouts;
  • Designs;
  • Icons;
  • Software;
  • Marketing materials,

are owned by or licensed to Pet Hair Solutions and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, license, or commercially exploit our content without prior written permission.

Prohibited Uses

You may not use the website or its content:

  • For illegal purposes;
  • To solicit unlawful activity;
  • To violate regulations or laws;
  • To infringe intellectual property rights;
  • To harass, abuse, harm, or discriminate;
  • To submit false information;
  • To upload malicious code;
  • To collect personal information unlawfully;
  • To spam, phish, crawl, scrape, or interfere with security;
  • To engage in payment fraud or chargeback abuse.

Disclaimer of Warranties

To the maximum extent permitted by law, the website, products, and services are provided on an “as available” and “as is” basis.

We do not guarantee that:

  • The website will always be uninterrupted or error-free;
  • Every product will meet every customer’s individual expectations;
  • Delivery will occur by a guaranteed date;
  • All third-party services will remain available;
  • Website errors will always be corrected immediately.

Nothing in these terms excludes warranties or rights that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, Pet Hair Solutions will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:

  • Use or inability to use the website;
  • Delivery delays;
  • Third-party carrier actions;
  • Customs actions;
  • Improper product use;
  • Unauthorized account access;
  • Third-party websites or services;
  • Loss of profits, revenue, data, or business opportunities.

Our total liability relating to a product will not exceed the amount paid for that product, except where a different limitation is required by law.

Indemnification

To the extent permitted by law, you agree to indemnify and hold Pet Hair Solutions harmless from claims, damages, liabilities, or expenses arising from:

  • Your violation of these Terms;
  • Your unlawful use of the website;
  • Your infringement of third-party rights;
  • Your misuse of a product;
  • False information submitted by you.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

Termination

We may suspend or terminate your access if you violate these Terms, misuse the website, engage in fraudulent activity, or create security or legal risks.

Obligations incurred before termination remain enforceable.

Governing Law

These Terms are governed by the laws applicable to the business entity operating Pet Hair Solutions in Brazil, without excluding mandatory consumer protections available in the customer’s jurisdiction.

Any dispute will be handled by the courts with lawful jurisdiction, to the extent permitted by applicable law.

Changes to These Terms

We may update these Terms periodically for operational, legal, security, or regulatory reasons.

The revised version will be published on this website with an updated revision date.

Continued use of the website after an update constitutes acceptance of the revised Terms, where permitted by law.

Contact

Questions about these Terms should be sent to:

supportphs@gmail.com

Customer support hours:

Monday to Friday
8:00 AM to 6:00 PM
Brasília Time — BRT (UTC−3)